To assist a Hopewell Resident to remain informed of all aspects of their treatment and care, the following guidelines have been adopted to ensure that their rights are preserved and also that they are aware of their responsibilities.
Residents have the right to:
- Health care of the highest quality, maintaining standards of professional excellence.
- Be informed of the health care service provided including the extent of insurance coverage for services and supplementary costs.
- Have impartial access to treatment that is available regardless of race, creed, sex or national origin.
- Courteous, considerate care with respect for the resident’s feelings, personal privacy and dignity at all times.
- Obtain from the health care professional responsible for coordinating their care complete and current information concerning investigations to be performed, diagnosis (to the degree known) and nature and risks of any proposed treatment.
- Have information communicated in terms they can be reasonably expected to understand.
- Refuse treatment to the extent permitted by law.
- Residents’ responsibilities
- Advise their treating health care professional if they do not understand any aspect of their care including their own condition and the purpose of their treatment before agreeing to that treatment.
- Know their own health history and provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalisations, medications and other matters regarding their health.
- Follow the Resident-focused Care Plans developed in consultation with the Resident’s family and the Health Practitioner.
- Be considerate of the rights of the other Residents and of Hopewell Hospice personnel.
Privacy and confidentiality
The collection of information pertaining to the provision of care is collected under strict guidelines in accordance with the National Privacy Principles 1-10 of the Privacy Act. Residents have the right to expect consultation and discussion regarding any aspect of the client’s care be conducted in total confidentiality and not be released without written consent from the client unless considered medically necessary in emergency circumstances.